This is more than a 27 percent jump from 2011, when 20,631 calls were received.
However, despite the increasing number of calls on these helplines, the anti-obscene and anti-stalking calls cells (1096) have only a total of 20 cops manning the same.
The women helpline (1091) has only one mobile team for responding to women in distress.
The report cards of each of these helpline states that 'action was taken' in almost all distress calls received in 2012, barring about 35 complaints to the anti-obscene calls cell.
However, 'action taken' in these cases refers to cops reverting to each caller, but not the successful completion of the complaint.
"If a police officer has called the complainant back, or police has been rushed to the complainant's aid, we record it as action taken. If there is further action to be taken on the matter, that goes on but records will reflect that action has been taken," admitted a senior police officer overseeing the helplines.
In 2012, the anti-obscene calls cell received 25,559 calls, of which 'action was taken' in most, which usually consist of verbal warnings by crime branch sleuths to such offenders.
Similarly, the anti-stalking helpline received 51 calls, of which 'action was taken' in all consisting of preventive action by local police like day-long custody under the Delhi Police Act and registration of cases under IPC in rare instances.
Both these cells function with just 20 cops, said DCP (crime & railways) SBK Tyagi.
"Five lines are functional during the day and three at night, and assistance on the helpline is available round the clock. The team is headed by an ACP who is assisted by an inspector. As and when there will be a need for more cops, they can be pulled in from other areas but as present there is no requirement," insisted DCP Tyagi.
Meanwhile, the state of the women helpline is even worse. Monitored by the crime against women (CAW) cell, it is meant to cater to a huge range of complaints against women safety including domestic violence, eve-teasing and other forms of abuse.
However, it has only one mobile team at its service for all calls. The team, which has an assistant sub-inspector and a lady constable, is supposed to be dispatched to these distressed callers along with a PCR vehicle.
"Earlier, we were only handling 16-20 calls per day, but now the number has risen to 35-40 calls a day. We usually have to prioritise where to send the mobile team as it cannot be rushed for every call. There is an urgent need for more such teams, at least at every range if not available at every district," said a senior officer of the unit.
Many times, follow-up of cases where such calls were received is difficult by cops, say senior officials. "For this purpose, we tried reining in NGOs four years back to stay in touch with such callers and track if such problems re-occur with them or they face a threat later. But no NGO agreed for this. Now we are approaching them again," said special CP (traffic) Sudhir Yadav, who is the nodal officer for these helplines.
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