Delhi Metro Rail Corporation to take riders behind the scenes

NEW DELHI: Incidents of commuters stuck inside trains, on the train or inside the tunnel has prompted Delhi Metro to take batches of commuters through its system. The idea, say Delhi Metro officials, is to "expose" commuters on a "periodic basis to facilities available at a Metro station".

Delhi Metro Rail Corporation spokesperson Anuj Dayal said, "Selected commuters will be taken behind the scenes and briefed about the Metro emergency system as well as other aspects of station and train management." Delhi Metro will also take the selected batch of passengers through the paces of its module on passenger response during emergency situations.

In the past few months, Delhi Metro has had to face commuter backlash as passengers have panicked during situations like trains getting stalled or braking down in its network. Long waits for the response team to arrive have only added to the chaos that ensued.

To address this, Delhi Metro says this programme—Know your Metro—will offer selected commuters a behind-the-scenes look into the functioning of the Metro network, as well as its emergency preparedness. The module of the programme covers topics like functioning of the emergency trip switch, fare collection system, tunnel/station ventilation, fire detection system, environment control system and emergency exit system. "The programme is likely to conclude in two hours," said Dayal. The programme starts from April 30 this year.

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