The 'open house' will be conducted daily between 11 am and 1 pm, with the exception of Wednesday, on the LG's order. All principal secretaries, secretaries and heads of departments have been asked to be available for a public interaction during this time. "These four hours are dedicated to grievance redressal but it is not like we do not meet the public otherwise. Complaints come to us through various means and the government is making all efforts in dealing with them," said an official.
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Just 16 came for grievance redressal at Delhi Secretariat
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