According to airport sources, the extra rush at the domestic terminal—25 ,000-30 ,000 people are stepping in daily while off-peak footfall was 15,000-20 ,000—is putting resources to test. The most intense periods are during Friday and Saturday evenings with the numbers peaking around 6pm when a lot of local passengers arrive for their weekend getaways. The time between 6am and 8am on Monday morning is another mad scramble when these travellers presumably return.
The airport operator, Delhi International Airport Ltd, says resources at the airport have already been augmented to match the increase in number of flyers and further expansion is being considered.
"We have increased our security screening capacity (Xray machines to check hand baggage) as only 12 out of 14 machines were being used earlier and we have the capability of increasing it further by 30%. We were also not utilizing all 14 male passenger search booths and the six women passenger search booths. We operate with an on-time performance of about 88-90 % which wouldn't be possible had there been delays between to and from trips of aircraft," said Marcel Hungerbuehler, chief operating officer, DIAL.
Hungerbuehler said the airport operator was also working closely with the airlines to find more ways of reducing the passenger checkin time. A self check-in counter being operated by IndiGo Airlines for the past 2-3 months is one such initiative.
"We are looking to reduce the security and check-in times to 15 minutes and 10 minutes, respectively, which is the internationally followed standard. To achieve it, perhaps we can begin our day early," the COO added.
Shifting one or two airlines out of the domestic to international terminal to ease the pressure, however, was a tough call, said officials, and it is unlikely to happen at least this season.
"Shifting airlines from one terminal to another is a huge operational procedure. The airline's ground staff must be retrained in handling aircraft at the new terminal. A lot of airlines which use buses to transport passengers from departure lounge to aircraft will suddenly find their inventory redundant as Terminal 3 does not require buses. So we are trying our best to have operations running smoothly and have passengers' comfort on top of our priority list," said another DIAL official.
http://timesofindia.indiatimes.com/followceleb.cms?alias=IGI,Delhi International Airport Ltd,Indigo Airlines
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