Consumer forum asks car agency to pay woman Rs 70,000

Written By Unknown on Selasa, 01 Juli 2014 | 22.10

NEW DELHI: A district consumer forum directed a Honda car agency to pay a compensation of over Rs 70,000 to a woman who was overcharged in the name of being provided vehicle accessories.

The forum held that the agency harassed Kusum Vohra, a resident of Gagan Vihar by indulging in unfair practices, and overcharging her.

East District Consumer Redressal Forum said the commerce and industry ministry should cancel licences of such agencies as they not only exploit customers but also bring bad name to big brands.

"To consider the cancellation of the dealership of such scrupulous people who are cheating customers and getting richer at the cost of the others.," the bench headed by Justice N A Zaidi said.

The forum also pointed out that some agencies were causing loss to the state exchequer by not paying service tax, and that the trade taxes department is required to survey the operation of such car dealers and take appropriate action.

Kusum Vohra had purchased a Honda Brio from Capital Cars Private Ltd on February 18, 2013 for Rs 4.76 lakh, which included free insurance of the vehicle. But the agency issued a receipt of only Rs 4,54,067, which included the car's cost and the registration cost. Vohra was not provided any car accessories as promised by the dealers. It also didn't refund the Rs 21,933 despite Vohra's repeated requests.

While awarding a compensation of Rs 50,000 to Vohra and directing the agency to refund the excess amount of Rs 21,933, the forum also referred to the statements of other Honda dealers in the capital who stated that Vohra was overcharged at least by over Rs 20,000.

http://timesofindia.indiatimes.com/followceleb.cms?alias=Honda Brio,dupe,car dealer


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