Consumer courts in a mess

NEW DELHI: After being assured by a hospital that the health of the baby in her womb was normal, a woman was shocked to find out that the little one was born without a hand and a kidney. She filed a complaint with the National Consumer Disputes Redressal Commission (NCDRC) hoping justice would be done. She has been waiting for two years now. And joining her in the queue are thousands of others.

The country's eyes may be on criminal cases right now, but consumer courts across India are in a mess like never before. According to data released by NCDRC, over 3.5 lakh cases are pending at various consumer courts as of December 21, 2012. Of these, nearly 2.5 lakh are with district consumer forums, 93,839 with state forums and 10,230 with NCDRC. This when innumerable men and women just don't file complaints at all, unwilling to go through the hassle of fighting big firms, institutions or companies.

Forget bringing down the volumes, some states forums, in fact, registered a significant increase in pending cases last year. In Gujarat, the number with the state forum jumped 44% - from 4,379 in December 2011 to 7,824 in December 2012. Similarly, in Delhi, it went up from 1,195 in December 2011 to 1,579 in December 2012. Experts believe that the statistics clearly reflect a "system working at very slow pace indeed." Go down to the districts and the story gets worse. In UP, for instance, a staggering 75,722 aggrieved consumers are in queue with their petitions; 12,172 in Gujarat, and 19,249 in Maharashtra. It is 27,828 in Rajasthan. In Delhi, as per NCDRC data dated January 2012, the number of pending cases in district forums stand at 10,340.

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