The commission has divided the various aspects of school education into two categories. One set of complaints—pertaining mainly to administrative matters —will not be taken up immediately by the commission which will advise complainants to approach the department. For the second lot, the commission will continue to intervene.
The first list of 19 areas DCPCR will not immediately take action in includes teacher absenteeism and truancy, opening of new schools, academic calendar of schools, school recognition norms, conduct of examination and evaluation, maintaining teacher-pupil ratio, vacancies, empowerment of school management committees, deployment of teachers for non-educational purposes and corruption.
"This was done to prevent duplication of authority," explains DCPCR chairperson Arun Mathur, "The RTE Cell first drew up the two lists. These were cleared with some changes at a meeting of the full commission. Cases where the time-frame for redress is likely to affect the complainant adversely we will immediately take cognizance of and directly intervene. Others the grievance-redress mechanism of the department can handle."
Complaints that will continue to get the commission's immediate attention include admission of children with special needs and "lack of basic facilities" for them, not finding a seat in a neighbourhood school or denial of admission for want of certain documents, discrimination of any type against admitted children, lack of infrastructure, "charging of capitation fee and screening for admission", "holding back and expulsion of a child", harassment, death or injury on schools premises and "abnormal fee hike".
The DoE circular set the RTE-prescribed deadline of three months for resolution of matters. It also says that "in...matters of urgency, such as denial of admission etc...the district deputy director of education shall endeavour to decide the matter within 15 days from date of receipt". But DCPCR will continue to handle admission-related complaints because, as Mathur explains, "the 15 days time-frame is a suggestion and isn't binding". DCPCR will also accept direct complaints about quality of midday meals, sexual harassment and "distribution of funds for procuring essential items for children such as uniform, shoes, etc".
National Commission for Protection of Child Rights and the state commissions, together form the final authority for the implementation of the RTE Act. Before the grievance redress mechanism was set up by DoE—a whole year after the three-year deadline for implementation was up, most complaints would go directly to the DCPCR.
http://timesofindia.indiatimes.com/followceleb.cms?alias=Right To Education Act,grievance redress mechanism,directorate of education,Delhi Commission for Protection of Child Rights
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